What are the different types of litter boxes? We offer a variety of litter boxes, including closed, open, and self-cleaning. Detailed descriptions of each type can be found on the product page.
What sizes and styles of cat climbing frames does your company offer? Our cat climbing frames come in a variety of sizes and styles to suit cats of different sizes and activity levels. For more information, please refer to the cat climbing frame category on our website.
How do I choose the right pet toy? When choosing a pet toy, consider the size, age, and activity level of your pet. We have a variety of options from smart interactive toys to simple chew toys to suit a variety of needs.
What are the materials of the pet bed? Our pet beds are made of high-quality materials to ensure comfort and durability. You can choose from different materials such as cotton, fleece, or waterproof materials.
How do I check the status of my order? You can check the status of your order by logging into your account and visiting the “My Orders” page, or contact our customer service email directly at pet@mexicolack.com.
Do you ship internationally? Currently, we only ship within the United States. Whether to expand international delivery in the future will be adjusted according to demand.
What if the product is damaged or defective? If the product you received is damaged or defective, please contact us at pet@mexicolack.com within 48 hours of receipt and provide the order number and photos of the damage.
What is the return policy? We accept returns within 30 days of receipt. The product must be unused and well packaged. Please refer to the return policy on our website for detailed return procedures.
What are the payment methods? We accept a variety of payment methods, including credit cards, debit cards, and PayPal.
