Return Period: You can return your item within 30 days of receiving it.
Item Condition: Returned items must be unused, with tags intact, and in their original packaging.
Non-Returnable Items: Certain items such as opened litter boxes, custom pet beds, or items that are not suitable for return due to hygiene reasons will not be accepted for return.
Refund Process
Contact Us: Please contact us via our email at pet@mexicolack.com or call us at 7193498094 with order details and reason for return.
Return Review: We will review your return request. For items that are eligible for return, we will provide a return address and further instructions.
Return Shipping: You are responsible for the return shipping costs. It is recommended to use a trackable shipping service to ensure the safety of the return.
Item Inspection: After receiving the returned item, we will inspect its condition. If the item is eligible for return, we will process a refund.
Refund Method Refund Amount: The refund will include the purchase price of the item, excluding the original shipping cost. Processing time: Refunds are usually processed within 3-5 business days after the return item is received and reviewed. Refund method: Refunds will be issued to your original payment method.
Exchange policy If the item you received is defective or does not match your order, we will be happy to replace it for free. Please contact us within 48 hours of receiving the item and we will guide you through the exchange process.
